Refund Policy
Last updated October 26, 2026
BBRouter is free to use on the Free plan. Its paid plans, Maker and Classroom, are subscriptions run by BBRouter, LLC. Our order process is conducted by our online reseller Link (Sold through Link, LLC), Stripe’s affiliate. Link is the merchant of record for all our orders, provides customer service for them and handles returns.
15 days to change your mind
If BBRouter isn’t for you, ask for a refund within 15 days of subscribing and you get your first payment back in full. You don’t need to give a reason. Your subscription ends at once and your account moves to the Free plan.
How to ask
- In BBRouter: your account’s Billing page has “Ask for a refund” for as long as one can be asked.
- Through Link: ask Link’s support, or find your order at link.com with the email address you paid with.
- Or write to contact@bbrouter.com from your account’s email address, and we’ll refund you through Stripe.
Link sends the money back to the way you paid, usually within 5 to 10 days, with the tax you paid on it.
Canceling
You can cancel any time, from the Billing page or from your orders at link.com. Nothing more is charged after that, and you keep your plan until the end of the month or year you paid for; until then you can take the cancellation back. If you delete your account, your subscription is canceled with it at once, and nothing more is charged.
After 15 days
Past 15 days, canceling stops the next payment, but the time already paid for isn’t refunded. If something went wrong, such as being charged twice or a renewal you meant to cancel, write to us: we’ll look at it with Link, and refund what’s fair.
Your projects
Whether you cancel or are refunded, your projects stay yours. On the Free plan you can still open every one of them and download them all from your account page; what you can add follows the Free plan’s limits.
Your rights
This policy adds to your rights as a consumer, and takes none of them away. Link’s Sold Through Link terms also apply to your purchase.